WEEK OF JANUARY 14th
On the week of January 14th, we had our highest scores of the season across all employee metrics!
Overall Staff Satisfaction: 8.6
Staff Friendliness: 8.8
Staff Helpfulness: 8.6
Here are some of the comments that we received:
Guest 1: The guides on Blackcomb, Debbie was excellent, we did the tour towards the end of our trip and Debbie took us to very good runs we had not done, when we had covered most of Whistler & Blackcomb. We did 2 avalanche awareness sessions one with Nigel and the other with another guy, both again were excellent, did very different sessions and were very interesting to listen to. Everyone was very friendly, I cant wait to return.
Guest 2: Each one went out of their way to help (e.g. lifties calling to find out lift times at other chairs) and all were very friendly
Guest 3: Your staff are your best asset, aside from the mountains of course! I love the name badges with origin, alays friendly and helpful. Please treat them well and they will treat the guests well (you seem to be doing a good job...haha!). Even the lift crew are always happy despite the cod feet (unavoidable in this job)...
Guest 4: Due to the time of day, ski patrol escorted my wide and daughter up to Roundhouse Lodge to have them take the Gondola down to the base. They made us feel very safe and cared for. A big mahalo (thank you) to the crew in red!
Guest 5: I stopped in Guest Relations to get clarity on the fresh tracks program. The employee was knowledgeable, patient and energetic. Great interaction.
Guest 6: To have such a variety of terrain and weather, its impressive to have staff able to provide information on where to go. I loved the woman in the ski school kiosk at the bottom of Whistler gondola. I walked up obviously in need and she handed me a trail map and said "let's start with this" and then we talked about where to go. Can't wait to return
These are just a snippet of the comments that we received (and continue to receive). Keep up with all the amazing work!
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